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TIMBL: Prioritising Customer Support and Consistent Internet Speed Among Services

TIMBL: Prioritising Customer Support and Consistent Internet Speed Among Services

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Kapil Dev Kumar,MD &Co-Founder
Kapil Dev Kumar, MD& Co-Founder

In today’s always-on world, broadband applications with high speed internet connectivity are becoming equally imperative for residents, businesses and government. In the case of businesses, uninterrupted and fast internet can aid companies to keep costs down, target customers better and easily proceed with trade and business in markets around the world. Likewise, internet service enables governments to function quickly and efficiently at much lower costs. While India’s broadband market holds a huge potential in the context of rocketing internet consumption, the sector is also affected by several issues like presence of various localized and unauthorised players who neither follow the guidelines of customer privacy and network security nor comply with the taxation requirements and poor performance of current conventional fixed line telephony providers with out-dated ADSL and VDSL technology, who are unable to serve the modern-day customer’s demands.

With the intention to bridge this gap and provide high quality internet at affordable costs, Gurgaon based internet service provider, Timbl ventures onto fibre technology and partnership business with cable operators. Kapil Dev Kumar, MD and Co-Founder of Timbl (RI Networks Pvt. Ltd) says, “Timbl was conceived with the goal of serving affordable high quality broadband to public covering large geography. Our company operates on a unique
partnership model which comprises local network operators. We leverage on our local partners’ understanding of the local landscape and their expertise in deploying network rapidly at low cost, while working on FTTX technologies and Ethernet over Co-axial cable technology depending on partner’s choice.”

"Timbl caters to three segments – wired broadband services in numerous micro-markets in 15 cities, Wi-Fi Services in campuses and finally, Enterprise Internet Leased Lines Services, with last mile on Fibre, Copper or wireless, as per customer’s preference"

Presently, Timbl caters to three segments – wired broadband services in numerous micro-markets in 15 cities, Wi-Fi Services in campuses and finally, Enterprise Internet Leased Lines Services, with last mile on Fibre, Copper or wireless, as per customer’s preference. Kapil explains, “Our key offering for broadband customers is unlimited usage experience at multiple speed options ranging from 10 Mbps to 50 Mbps. Under Internet Leased Line services, we offer state-of-the-art backup infrastructure with redundant last mile route for very high uptimes, helping the customers save 80 percent of the additional spend on the secondary link. At Timbl, we ensure adequate power backup at the access network aggregation points and ready availability of spare equipments during the time of equipment failures.”

Impeccable service and exemplary on-time customer support are the key factors that give Timbl an edge over hundreds of other players in the market. Company’s 24*7 central Network Operation Centre monitors all network elements and promptly responds to all outage alarms. Along with the excellent customer support, company also pays an equal attention to data security. Data of
each customer is secured by providing an encrypted end-customer device (Router). The customer ID or the Router MAC ID has been bound with the port of the Access Node to protect the user data from unauthorised users.



Established in 2016, Timbl’s focus always has been lending consistent internet service and timely customer support at value-based pricing expecting to gain a major share in this hyper-competitive market. Keeping this idea in mind, the company has already confirmed their presence in 15 different towns in six states - Delhi, Haryana (Gurgaon, Faridabad, Ambala, Panipat, Bahadurgarh), Uttar Pradesh (Lucknow, Agra, Allahabad, Ghaziabad, Noida), Rajasthan (Jaipur, Bhiwadi), Uttarakhand (Rudrapur), and Assam (Guwahati). Their versatile enterprise clientele includes Larsen & Toubro, Amar Ujala, DTDC, NIIT, Aramax, Grofers, Chintels, Kone, Jamboree Education, Prakash Industries, Arvind, Woodland, Blue Star and so on. Having evolved as a promising name despite the cut-throat competition in the market; today, Timbl manages over 100 well-trained employees and the firm’s annualized revenue has surpassed Rs 10 crores. For future, Timbl has charted out their roadmap with some ambitious plans for business expansion while leveraging inorganic growth opportunities.